Have your say on the future of Cricklewood walk-in service

The deadline for sharing your views has now passed. We would like to thank everyone who contributed. At Primary Care Committee meetings in Brent and Barnet in February 2020, the proposal to close the walk-in service was approved. See all of the details in this news item.  

We had planned to make a decision on the future of the service at a committee meeting held in December. However, as a general election was called for 12 December, we were unable to do so.

Barnet and Brent CCGs are inviting people to give their views on a proposal to close the walk-in service at Cricklewood GP Health Centre.

You can share your views from Monday 12 August to Monday 18 November. 

How to give your views

Have your say on this proposal by completing the online questionnaire here.

If you would prefer to fill in a hard copy by hand you can print it from the download section on this page or you can collect one shortly from the health centre. You can hand the questionnaire into the walk-in service reception or mail it to:

Cricklewood walk-in service - have your say
Barnet Clinical Commissioning Group
North London Business Park
Oakleigh Road South
N11 1NP

If you would like the questionnaire in another language or format such as Braille or large print, email barccg.wic@nhs.net or call 020 3688 2822.

You can also come and speak to us at one of our drop-in sessions at the centre.

Cricklewood Walk-in centre
Britannia Business Centre
Cricklewood Lane, London NW2 1DZ

  • Friday 20 September - 10am - 1pm
  • Saturday 28 September - 10.30am - 1.30pm
  • Thursday 3 October - 4.30pm - 7.30pm
  • Monday 7 October - 10am - 1pm
  • Tuesday 15 October - 4pm - 7pm
  • Saturday 19 October - 10am - 1pm
  • Tuesday 29 October - 4pm - 7pm
  • Monday 4 November - 9am - 12pm

The following supporting documents have been produced to support the consultation:

See also, a list of GP practices within one mile of Cricklewood GP Health Centre and the list of practices that offer extra GP appointments.

If you have any further questions, email barccg.wic@nhs.net or call 020 3688 2822.

Background to the proposal

The walk-in service at Cricklewood GP Health Centre is commissioned by Barnet Clinical Commissioning Group (CCG). Patients who use the service come from both Barnet and Brent, with a smaller number coming from Camden. The number of people from all boroughs using Cricklewood walk-in service has reduced by 21% since 2016. Although the walk-in service provides an extra place where people can access urgent care, both Barnet and Brent CCGs think that the Cricklewood walk-in service:

  1. Duplicates services that are already available within both boroughs
  • It provides a similar range of treatments to a GP surgery and the majority of patients who access the service are already registered with a GP. Both Barnet and Brent CCGs now offer extra GP appointments in the evening and at weekends in practices across both boroughs. There are 48,000 appointments per year for Barnet and 64,688 for Brent. Brent is currently expanding electronic consultations (e-consultations) to all patients. Barnet is currently piloting e-consultations with a small number of GP practices.
  • There are GP appointments available when the Cricklewood walk-in service is open which means the CCGs are paying twice for the same service.
  • There are two other walk-in centres in Barnet that are open seven days-a-week which, unlike Cricklewood, provide x-ray facilities and minor injury services. Brent also has two urgent care centres at Central Middlesex Hospital and Northwick Park Hospital.
  1. Offers a limited service to local people
  • The service cannot refer patients to other services like hospital outpatients if needed.
  • It doesn’t provide continuity of care for long term diseases. For most conditions it is better for patients to attend their own GP surgery, which will have access to their patient records and ensure continuity of care.
  • It does not have access to patient records, therefore the patient’s medical history is not available and the record is not immediately updated
  • It does not provide emergency services or diagnostic services such as x-rays.
  • It does not provide services that help prevent ill-health, such as immunisations, health checks and cancer screening
  1. Does not help the CCGs to achieve local urgent care priorities
  • The CCGs believe that they should simplify urgent care, making it easier for patients to know where to go and focus resources on improving primary care so that more people can be seen quickly and in the most appropriate setting close to home.
  • The CCGs have invested in increasing GP appointments with more primary care investment to come this year as part of the NHS Long Term Plan. This will mean more primary care staff and better outcomes for patients as health, care and voluntary services join up around patient needs and provide early help to avoid urgent attendances, where possible.
  • There are alternative urgent and GP services in the boroughs, all of which provide the same range of services as the Cricklewood walk-in service and

Given these developments, continuing to invest in Cricklewood walk-in service may not be the best use of public money.

You can give you views on this proposal until Monday 18 November 2019